Privacy Policy

We are committed to protecting and respecting your privacy. This policy (together with our General Terms & Conditions, Website Terms of Use and any other documents referred to in it) sets out the basis on which any personal data will be handled by us when you use our services. Please take your time to read this Privacy Policy as it's important for you, and us, that you understand everything in it. 

Our Services

We operate:

• www.blocktype.co.uk ("marketing site")

• develop.blocktype.co.uk  ("web app")

Together, these form "our services".

Data Collection

This section explains the types of personal data we collect from and about you, and the sources of that data.

Data you give us.

This is information about you that you give us by filling in any forms on our services or by corresponding with us by phone, email or otherwise. It includes information you provide when you register to use our services or subscribe to any of our services, and when you report a problem with any of our services. The information you give us may include your name, address, email address, phone number or financial information required for billing purposes. 

Please ensure that if you provide us with another individual's personal data, that they have agreed to you giving it to us.

Note that if you provide us with your special category data, by providing such data, you agree to their processing by us and our service providers if applicable under the conditions set forth in this Privacy Policy.

 Data we collect about you.

With regard to your use of our services, we will automatically collect the following information:

• Technical information: the Internet protocol address, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

• High level data about your sessions: the full Uniform Resource Locators (URL), clickstream to, through and from our marketing site (including date and time), page response times, download errors, length of visits to certain pages, features used in our web app, page interaction information, and any phone number used to call us.

• Cookies: to distinguish you from other users, this helps us to provide you with a good experience when you browse our marketing site and use our web app. We also use service providers who use cookies with tracking technologies in order to facilitate various features of our Services. It also allows us to improve our services. For more detail on the use and purpose, please see our Cookie policy.

Data we collect from third party sources.

In common with many companies, we collect information about prospective and actual customers from public sources (such as LinkedIn or public registers such as Companies House) and from reputable providers of business information. This information typically includes name, job title and contact information.

Data Uses

Data you give us.

We use this information:

• To provide you with the information, products and services that you request from us;

• To notify you about important changes regarding any of our services;

• Where you do not object (or, where required by applicable law, where you consent), to send you marketing communications;

• In our web and mobile apps, so you can identify your own work, such as in the site card comments and attachments;

• Where you apply for a job with us, in order to: (i) consider your application, including running interviews and assessments; and (ii) carry out right to work and background checks necessary to determine whether it is legal and appropriate for you to work for us.

Automatically collected data.

We use this information:

• To ensure that our digital platforms function as intended, and allow you to receive the services you request;

• To tailor our presentation of content to you and your device;

• To administer our services and for internal operations. These include: troubleshooting, data analysis, testing, research, and statistical purposes;

• To provide you with technical support and adequately respond to individual needs;

•To allow you to participate in interactive features of our service, when you choose to do so;

• As part of our efforts to keep our site safe and secure, including preventing account abuse and detecting possible breaches.

Data collected from third party sources.

We use this information to improve the quality and accuracy of our customer relationship management data, and to identify prospective customers who may be interested in our services, so that we can share relevant marketing materials with them.

Data shared with third party sources.

We will only share your data with the following categories of third party, and for the following purposes:

• Any member of our corporate group, which means our subsidiaries and affiliates, for the purposes described in this policy.

• Our service providers (including providers of customer relationship management, online community management software and communications software) who help us to provide our services and to perform each of the purposes set out above. Our service providers act on our instructions, and are subject to contractual undertakings that protect the confidentiality and security of your personal data.

• Third party providers of cookies and similar technologies, as explained in our Cookie Policy.

• Our regulators, including supervisory authorities for data protection, and with courts and law enforcement to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies.

• If, in the future, we sell or transfer some or all of our business or assets to a third party, or invite investment in our company, we may disclose information to a potential or actual third party purchaser of our business or assets.

Legal basis.

We will only collect, use and share your personal data where we are satisfied that we have an appropriate legal basis to do this. The legal basis we rely upon may impact which rights you have in relation to your personal data (see "Your Rights" below for more information). The legal bases we rely upon are:

• Performance of a contract with you. This applies where you contract with us as an individual, and the processing of your personal data is necessary to provide you with the services, in accordance with our General Terms & Conditions and Website Terms of Use.

• Your consent. This only applies where we have clearly obtained your consent. For example, we may obtain your consent for direct marketing purposes (although note we may also rely on our 'legitimate interests', where permitted to do so by law). Where we rely on your consent, you have the right to withdraw it at any time (for example, by unsubscribing from marketing, changing your mobile app settings, or otherwise contacting us).

• Legal obligation. This applies whenever we need your personal data to comply with a legal obligation, for example maintaining proper accounting records of your transactions with us, or carrying out right to work checks when you apply for a job with us. We may also be under a legal obligation to share data with courts, regulatory or other governmental agencies.

• Legitimate interests. Where the above do not apply, we will have established a legitimate interest to process your personal data for a purpose described in this policy, and will ensure that our interest is not overridden by your rights and freedoms. For example, we have a legitimate interest in:

• Maintaining contact information for representatives of our corporate customers, so that we can provide our services to them and administer their accounts;

• Collecting business contact information for appropriate prospective customers and sending them relevant information about services we reasonably believe may be of interest to them and their business;

• Preventing account abuse and detecting possible security breaches with respect to our digital platforms.

Data retention.

• Our approach is to only retain personal data for as long as is necessary to satisfy the relevant purpose(s) set out in this policy, subject to the following exceptions.

• We will hold information required to maintain accurate company and accounting records (e.g. records of transactions) for 6 years, after which it will be destroyed.

• We will continue to retain personal data where it is necessary for us to establish, exercise or defend legal claims, for example to enforce our contracts or to defend claims from or involving you.

• If you apply for a job with us and are unsuccessful, we will retain your application and personal data for a period of no more than 12 months from our last communication, in order to consider you for future positions and for reporting purposes.

You're able to subscribe and resubscribe from our services at any time so we will not delete your data unless you ask us to do so. However, after 12 months of inactivity we will automatically delete your account and all associated data. Please see Your Rights, for more information about this. If you would like your data deleted now, you can email us at help@blocktype.co.uk

Where we store your data.

We are a UK based company, and primarily your data will be stored and processed in the UK. However, some of our service providers store and process data outside of the UK and the European Economic Area ("EEA"), for example in the United States. Not all countries outside of the UK and EEA have equivalent data protection laws to the UK and EEA, and consequently we have taken steps to ensure that service providers who may process your personal information outside the EEA have put in place appropriate measures to protect your data, such as by entering into a standard contractual clauses approved by the EU Commission or a relevant supervisory authority. In non-routine circumstances, we may rely on a derogation available under data protection laws to transfer your personal information outside of the UK and EEA without the aforementioned measures in place. You have a right to see a copy of any agreement under which your personal information is transferred outside of the EEA, although this may be redacted for reasons of commercial sensitivity

Your Rights

You have the following rights in relation to your personal data. Please note that some of these rights are dependent on our legal basis for processing your personal data, as explained above. Each right is also subject to exemptions, and we will inform you if we rely on one or more of these. Finally, when you make a request we may be required to take steps to confirm your identity.

• To be informed: the information detailed in this Privacy Policy includes everything related to how we use your data, both collected and given to us by you or any relevant third party.

• The right to access: you can request a copy of the data held and we will follow our internal procedures to provide you with the data that you request where we can, as required by law.

• To rectification: you can contact us to update or correct any of your information. There may be some rectifications you can carry out on your own so please check your account first.

• Right to erasure: you have the right to request the erasure of your data, in certain circumstances, by law. Within your account, there are some options for you to exercise this right without contacting us.

• Right to data portability: Where our processing is based on your consent or the performance of a contract (see "Legal basis" above), you can request to obtain your personal data to reuse with another service. When you request this, we will provide this data in a commonly used format.

• Right to object or restrict: you have the right to object to our processing of your personal data that is based on legitimate interests(see "Legal basis" above), or for direct marketing purposes, and/or to restrict as you wish. For marketing you can utilise the unsubscribe links at the bottom of our emails.

If you'd like to exercise any of these rights you can email us at help@blocktype.co.uk, or via the specified contact options in our services.

Contact us

We welcome any questions or comments regarding this Privacy Policy. You can address them to help@blocktype.co.uk. Equally, if you have a complaint you can contact us at the same address and we will try our very best to rectify the situation.

Changes to our Privacy Policy

If you disagree with the changes contained in this Privacy Policy, you should deactivate your account with our services. Please contact us if you wish to request the removal of your personal data. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any changes or updates.